All merchandise is sold in Canadian dollars (CAD).

All returns must be requested within 7 days of merchandise receipt and shipped to us within 7 days of return authorization approval. Return postage fees are at the customer’s charge.

Any returns undertaken without prior approval from Nadya Toto, and any returns resulting from a failure to accept the delivery or failure to pick up the parcel, are ineligible for refund and will not be reimbursed. In any case of unauthorized or default return, the customer is liable for any return postage fees, as well as any fees associated with re-shipping the parcel.

How to proceed?

• Send us an email at info@nadyatoto.com with your order number, name, returned item name, size and reason of return.
• Please make sure that the articles to be returned are packed and protected for shipping. The item can be returned in its original packaging if not damaged, in a shipping bag or in a new box.
• Ship your return through a postal service.
• Make sure to ask for a tracking number for your return. We are not responsible for lost packages. All merchandise must be returned with all original tags attached, unlaundered and unaltered. Upon receipt of the returned merchandise Nadya Toto has the right to deny credits if the goods do not meet the return policy requirements.
• We will examine your article upon reception. If the return is accepted, the reimbursement will be made upon reception of the returned article. We do not reimburse your shipping fees from the return. Any return shipping fees are at the customers charge.

Sales Items

• Sales items are final sale and are neither exchangeable or refundable. No Exceptions. 

Order Processing Time
All orders are processed within 3 to 5 business days for deliveries within Canada, and 5 to 7 business days for international shipments. Please note that processing times may vary during high-demand periods or holidays.

Shipping Rates & Delivery Times

• Within Canada: Enjoy free shipping on orders of $150 and over. For orders under $150, shipping fees will be calculated at checkout. Delivery times typically range between 3 to 5 business days. Applicable taxes such as the GST, QST (in Quebec only) and HST (in certain Maritime provinces) will be added to your final invoice, based on the delivery address as specified by the customer.
• International Orders: Shipping fees will be calculated at checkout based on your location. Delivery times for international orders range between 5 to 7 business days.

If you have any questions or need further assistance, please contact our customer service team.

Thank you for choosing us!